SHEIN Order Tracking Not Updating: Why And What To Do

SHEIN is a Chinese fast-fashion online retailer that specializes in women's clothing, but also offers men's clothing, children's clothing, and accessories.

Shein is known for its affordable prices, wide range of styles, and frequent updates to its product line, and has become a popular choice for shoppers seeking trendy and budget-friendly fashion.

After shopping on Shein platform, they will send your order details through email. This usaully contain a tracking number or can also be  accessible through your Shein account.

You can then copy the number and log in to the website of a third-party tracking service or click directly on your SHEIN account, by which you will be redirected to the shipping carrier page for you to discover your package(s) present location.

In a case where the Shein order tracking is not updating, here are some posible reasons why and what you can do to solve this issue.

SHEIN Order Tracking Not Updating:

It is frustrating when your SHEIN order tracking doesn't update the location of your package, making it difficult to track the progress of your shipments.

Below are some of the reasons why your Shein order tracking might not be updating, and possible ways to solve the problem:

Why Is My SHEIN Order Tracking Not Updating?

There are several reasons why your SHEIN order tracking might not be updating:

1. Shipping Delays:

• High order volume: SHEIN is a popular retailer, especially during sales or holiday seasons. This can lead to shipping backlogs and delays in tracking updates.
• International shipping: If your order is shipped from overseas, it can take longer for tracking information to become available.
• Customs processing: Packages may be held in customs for inspection, which can cause delays in tracking updates.
• Weather conditions: Severe weather can disrupt shipping routes and cause delays.

2. System Glitches:

SHEIN's tracking system, like any online system, can experience temporary glitches that prevent updates from being reflected.

Also. the shipping carrier itself might have issues updating tracking information. SHEIN primarily uses a variety of international shipping carriers to deliver its products.

Some common carriers used by SHEIN include: DHL, UPS, FedEx, USPS and other regional carriers.

3. Order Processing:

• Order hasn't shipped yet: Your order might still be being processed and hasn't been handed over to the shipping carrier yet.
• Waiting for items to arrive at warehouse: Sometimes, SHEIN waits for all items in your order to be available before shipping, which can cause a delay in tracking updates. 

4. Incorrect Tracking Number:

If you entered the tracking number incorrectly, it will preventing accurate tracking.

• Multiple packages: If you ordered multiple items, there may be separate tracking numbers for each package.

5. Order Status:

• Order cancelled or returned: If your order was cancelled or returned, then the tracking information may not update.

Remember: Tracking updates can be unpredictable, and sometimes there are delays beyond SHEIN's control.

What Can I Do If My SHEIN Order Tracking Is Not Updating?

Here are some additional steps you can take if your SHEIN order tracking is not updating:

1. Check Your SHEIN Account: Log in to your SHEIN account and see if there are any updates on your order status.
2. Contact SHEIN Customer Service: If you can't find any updates in your account, reach out to SHEIN's customer service. They can provide you with the most accurate information about your order's status and help you track it.
3. Verify Your Shipping Address: Ensure that the shipping address you provided when placing your order is correct. Incorrect addresses can sometimes cause delays in delivery and tracking updates.
4. Double-check your order number: Ensure you are entering the correct order number when tracking.
5. Check Your Email: SHEIN often sends email notifications about order status updates. Look for any relevant emails in your inbox.
6. Use a Third-Party Tracking Website: If you have the shipping carrier's name and tracking number, you can try using a third-party tracking website like 17track.net or Ship24 to track your order.

Note: Allow for Processing Time. Most orders arrive within the estimated delivery time frame, even if tracking updates are slow. 

Remember: Shipping delays can occur due to various reasons, including customs clearance, carrier issues, or high order volume. Patience is key, and contacting SHEIN's customer service directly is often the best way to get the most accurate information about your order's status.

Why Hasn't My Shein Order Updated In 6 Days:

It is been 6 days and your SHEIN order tracking hasn't updated? That is definitely longer than usual.

Below is a deeper dive into potential reasons and what you can do in that situation:

Possible Reasons for the Delay:

• Shipping Location: If your order is shipping from overseas, especially from China, a 6-day delay in updates is not unusual. It might take longer for the package to reach a tracking point within your country.
• High Volume Period: Have there been recent sales or promotions on SHEIN? During these times, the increased volume of orders can impact tracking updates.
• Customs Delays: Your package may be held up in customs for inspection, which can cause a delay in tracking updates.
• Shipping Carrier Issues: Problems with the shipping carrier (like lost or misplaced packages) can lead to delayed or stalled tracking.
• Incorrect Tracking Number: While unlikely, double-check your tracking number to ensure it is correct and entered in the correct format into the tracking system.

What You Can Do:

1. Contact SHEIN Customer Service: This is the most important step. Explain the situation: you haven't had a tracking update in 6 days, which is unusual. They may be able to investigate the issue and provide.
2. Check Your Order Details: Review your order details on SHEIN's website or app. Ensure you haven't missed any important information regarding potential shipping delays or expected delivery timelines.
3. Contact the Shipping Carrier: SHEIN might use different shipping carriers depending on your location. If you have the carrier's name, try to contact them directly to inquire about the status of your shipment (Found within the order details).
4. Be Patient and Persistent: It is likely that your package is still on its way. Keep checking the tracking periodically and stay in touch with SHEIN customer service.

Note that: Make sure the tracking number you are using is the full, correct number in the correct format (often a combination of letters and numbers).

Also, persistent communication with SHEIN customer service will be your best tool to resolve this issue.

What Is Shein Tracking:

SHEIN Tracking is a system that allows you to monitor the progress of your order from the time it's shipped from the warehouse until it reaches your doorstep. It provides you with real-time updates on your order's location and estimated delivery time.

How to Track Your Shein Order:

1. Log into Your Shein Account: Go to the Shein website or app and sign in to your account.
2. Find Your Order: Navigate to your "Orders" section.
3. View Tracking Information: Click on the order you want to track. You should see a tracking number and a link to track your order (on the carrier's website).

Shein typically provides tracking information through its own website or app, or by partnering with shipping carriers. You may also receive tracking updates through email or SMS from Shein.

Note That: Tracking information may not be immediately available for all orders, especially if they are still being processed or shipped. You may need to wait a few days for tracking updates to appear.

Conclusion: While frustrating, delayed tracking updates are usually a temporary issue. Be patient, check for updates, and contact SHEIN customer service for assistance if needed.